Job Listings

The Customer Service Account Coordinator provides distinct business to business professional support to our US and Canadian sales force while working collaboratively with our internal teams. Team Members in this role will be responsible for email and phone communication with Corporate Purchasing Agents and Procurement Specialists. In this position Team Members will answer product availability questions, enter customer orders, gain and apply product knowledge. The Customer Service Account Coordinator will work closely with our Traffic, Distribution, Demand Planning and Invoicing Teams to manage the order fulfillment process from start to finish. The Customer Service Account Coordinator must be highly organized, accurate, and accustomed to multitasking while working at a fast pace.  

The Credit Administrator will perform credit and collection activities as they relate to specific customers.

The Desktop Analyst will be responsible for all organization hardware and software support, along with desktop and peripheral deployments within the organization. This team member will be responsible for managing an annual refresh cycle, including but not limited to ordering hardware, scheduling deployments and communication and follow-up with the end users. This team member will also be responsible for hardware deployments to new users, which will include basic training of True’s systems and best practices. This team member will also provide overflow support to the IT Help Desk as necessary.

The Customer Service Account Coordinator plays a vital role in delivering exceptional service to our external customers and providing comprehensive support to our sales teams across the U.S., Canada, and the Caribbean. This position serves as a key liaison between customers, sales representatives, and internal departments to ensure a seamless order fulfillment process from start to finish.  Key responsibilities include managing inbound and outbound communications via phone and email, providing accurate product and inventory information, quoting lead times, pricing customer orders, and entering them into the company’s order management system. The role also involves coordinating custom equipment requests, processing returns and credits and maintaining up-to-date knowledge of products...

The Accounts Payable Processor reviews invoices and matches to supporting documentation or on-line JDE purchase orders; process voucher packages for payment; works with various departments to resolve discrepancies.

The Security Team is responsible for providing a safe and secure environment for visitors and True employees. Their duty is to protect and ensure all buildings, grounds and parking lots are safe and secure; they are also responsible for performing job duties in accordance with the policies of True Manufacturing.

The Production Engineering Department is made up of two groups: Process Engineering (supporting assembly lines/areas) and Project Engineering. A Project Engineer designs and modifies materials, assemblies, and final products in all non-refrigeration related areas to meet customer and internal needs.Project Engineers also complete a variety of engineering project work that also includes new machine acquisitions that improve the efficiency of our production areas.

The RemoteField Service Technician is responsible fordeveloping and maintaining technical resources for all divisions in addition to leadership in all technical service functions throughout their assigned territory, while working in conjunction with the Service Manager to maintain consistency.