Essential Duties and Responsibilities include the following. Other duties may be assigned.
Project Planning & Governance
- Participate in annual project planning sessions with business sponsors and maintain project plans through monthly ITSC updates.
- Facilitate the intake, evaluation, and prioritization of incoming project requests through the Project Review Team (PRT) process, including business assessments, sponsor approvals, and backlog management.
- Attend and actively contribute to weekly PRT meetings to support prioritization and resource allocation decisions.
- Update and maintain ITSC content, ensuring accurate and timely documentation of project status, roadmaps, and key initiatives.
- Independently manage multiple concurrent IT projects and initiatives from initiation through closure.
- Develop and maintain project plans, schedules, task tracking, and documentation consistent with PMO standards.
- Manage scope, timelines, dependencies, and day-to-day execution activities to ensure projects remain on track.
Stakeholder Partnership & Communication
- Serve as the primary point of contact for assigned business stakeholders.
- Manage expectations, priorities, and delivery timelines through regular communication and status updates.
- Translate technical activities, risks, and issues into clear, business‑friendly information.
- Proactively identify when decisions, clarification, or escalation are needed and act accordingly.
- Manage IT system and project communications to business stakeholders, ensuring transparency and alignment.
- Maintain a high level of customer service by establishing, improving, and enforcing IT project management processes, standards, and documentation.
Risk, Issue & Change Management
- Identify, track, and manage project risks, issues, and dependencies across assigned initiatives.
- Apply judgment to resolve issues independently when possible and escalate appropriately when needed.
- Manage change requests and evolving requirements while maintaining delivery momentum.
Agile & Process Improvement
- Serve as Scrum Master or Agile lead for assigned initiatives, facilitating Agile ceremonies as appropriate.
- Coach team members and stakeholders on Agile and Scrum best practices to promote continuous improvement and delivery effectiveness.
- Participate in or lead Value Stream Mapping (VSM) sessions for IT-related initiatives to improve process efficiency and outcomes.
PMO Standards, Tools & Process Discipline
- Consistently apply established PMO methodologies, tools, and governance processes.
- Maintain accurate project documentation, reporting, and tracking within PMO systems.
- Contribute to continuous improvement of PMO processes, documentation, and best practices through practical feedback and experience.
Vendor & Contract Coordination
- Coordinate and support the review Non-Disclosure Agreements (NDAs), Master Service Agreements (MSAs), and Statements of Work (SOWs) in collaboration with IT leadership, Legal, and vendors.
Professional Development
- Continuously develop leadership and project management skills through formal training, conferences, and practical application across diverse IT Initiatives.
- Attend project management conferences and technical training as required to maintain professional proficiency and awareness of industry best practices.
Experience- Based Leadership & Support
- Provide guidance and informal mentoring to less experienced project managers or coordinators to improve delivery consistency and PMO maturity.
- Support PMO operational activities such as intake processes, prioritization discussions, and workload balancing as needed.
