Customer Service Account Coordinator

The Customer Service Account Coordinator exhibits dedication to teamwork, provides distinctive customer service to our external customers, provides support to our outside sales force and works collaboratively and effectively with internal team members from multiple departments.  The job is all inclusive from pre-sale support to post-sale support.  

Essential Duties and Responsibilities include the following. Other duties may be assigned.    

• Receive and respond to in-bound calls and emails from customers, both external and internal, and field sales force in a prompt, professional and courteous manner. 

• Provide inventory availability to customers and accurately reserve available stock items for efficient fulfillment of customer orders. 

• Enter customer orders in the company order management system, ensuring accuracy of price and item details in compliance with customer’s purchase order. 

• Prepare and submit production requests for out-of-stock and/or custom equipment. 

• Consistently adhere to company policies and procedures in performing job responsibilities. 

• Develop and maintain positive working relationships with external customers and field sales representatives. 

• Interact and communicate effectively with other departments internally, such as Traffic, Parts, Service, Warranty, Credit and Demand Planning to address and resolve customer inquiries and issues in a timely, professional manner. 

• Maintain up-to-date knowledge of available products and services through company training sessions and effective use of available resources. 

• Regular and reliable attendance is required. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education: High School diploma or general education degree (GED).  College degree with an emphasis in business, customer relations or related customer service experience preferred. 

Experience: One or more years related experience in a professional customer service environment. 

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with customers, team members of organizations and company management. 

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.  Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. 

Reasoning Ability:Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.  

Computer Skills (Mark all that apply) 

Certificates, Licenses, Registrations: None. 

Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Other notes:  

• Highly self-motivated and able to work independently with little direct supervision. 

• Positive, collaborative attitude; team player. 

• Strong organization and prioritization skills. 

• Ability to manage multiple tasks simultaneously in a demanding work environment. 

• Strong attention to detail and resourcefulness. 

• Strong verbal and written communication skills. 

• Proficient with Microsoft Office programs. 

• Knowledge and experience with basic delivery and transportation processes a plus.  
• Hours:  Monday – Friday, 8:30am – 5:00pm CST