Benefits Specialist I

The Benefits Specialist is responsible for assisting with the administration of all insurance, leave of absence, and workers’ compensation programs including, but not limited to, medical, dental, vision, life insurance, short- and long-term disability, accident insurance, critical illness insurance, hospital indemnity insurance, and FMLA.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Assist team members with new hire enrollment, life changing events, open enrollment, leave of absence questions (including FMLA), benefits claim issues, and insurance questions via in person, phone calls, or emails.
• Conduct new hire orientation.
• Perform quality checks of benefits- and leave-related data.
• Assist employees regarding benefits claim issues and plan changes.
• Distribute all benefits enrollment materials and determine eligibility.
• Enroll employees with carriers and process life status changes.
• Respond to benefits inquiries from managers and employees on plan provisions, benefits enrollments, status changes and other inquiries.
• Assist with planning and conducting wellness events.
• Assist with reconciling monthly vendor billing with the appropriate allocations.
• Provide phone support to HR department as needed.
• Run standard reports and perform ad hoc reporting as requested.
• Communicate with team members to provide guidance and direction on True’s leave policies.
• Communicate frequently with managers and supervisors to provide status updates on team members’ leaves of absence.
• Process multiple leave requests daily to ensuring adherence to all company policies as well as State and Federal laws.
• Respond to calls from healthcare providers requesting clarification of certification requirements.
• Maintain coding of timecards within the HRIS system.
• Other duties as assigned.
• Regular and reliable attendance is required.

• High School diploma or general education degree (GED) required.
• Bachelor’s Degree with an emphasis in business, human resources or similar field or equivalent experience strongly preferred.

• Two or more years related benefits experience required.

• PHR, SPHR, SHRM CP preferred.

• Knowledge of employee benefits and applicable laws.

• Prior experience working with an HRIS required.

• Online benefit enrollment experience required.

• Experience with managing benefits within a payroll system preferred.

• Demonstrated accuracy and productivity in a changing/fast paced environment with constant interruptions.

• Professional, pleasant and positive demeanor with an emphasis on internal customer service and team work; proven ability to interact professionally with outside vendors.

• Ability to handle challenging and stressful situations and respond appropriately with a diplomatic approach while proactively prioritizing multiple deadlines.

• Demonstrated ability working with mathematical and basic accounting principles.

• Ability to handle sensitive, confidential information and maintain confidentiality where necessary.

• Proficient with Microsoft Office Suite or similar software.

• Excellent verbal and written communication skills.

• Excellent organizational and time management skills.

• Comfortable presenting information to large groups.

The hours for this position are 7:30am - 4:00pm, Monday through Friday.

We are proud to be an Equal Opportunity Employer.

Company-paid background check required upon hire.