Benefits Specialist II

The Benefits Specialist II is responsible for assisting with the administration of all insurance, leave of absence, and workers’ compensation programs. The primary focus will be insurance benefits including medical, dental, vision, life insurance, short- and long-term disability, accident insurance, critical illness insurance, hospital indemnity insurance, and FMLA.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Assist team members with new hire enrollment, life changing events, open enrollment, and general benefits questions via in person, phone calls, or emails.
• Resolve complex employee benefits issues by conducting thorough research, providing clear communication and support to employees, and ensuring timely and accurate resolutions.
• Conduct new hire orientations.
• Perform quality checks of benefits-related data and analyze to assess program effectiveness, identify trends, and prepare reports for management.
• Communicate to employees regarding benefits plan changes.
• Distribute all benefits enrollment materials and determine eligibility.
• Enroll employees with carriers and process life status changes.
• Respond to benefits inquiries from managers and employees on plan provisions, benefits enrollments, status changes, and other inquiries.
• Assist with planning and conducting wellness events.
• Reconcile monthly vendor billing with the appropriate allocations.
• Provide phone support to the HR department as needed.
• Run standard reports and perform ad hoc reporting as requested. Must be well-versed with intermediate Excel functions, formulas, and conditions.
• Communicate with employees to provide support on True’s leave of absence policies.
• Communicate frequently with leadership to provide updates on employees’ leaves of absence.
• Process multiple leave requests ensuring consistency and adherence to all company policies as well as State and Federal laws.
• Respond to calls from healthcare providers requesting clarification of certification requirements.
• Maintain coding of timecards within the HRIS system.
• Other duties as assigned.
• Regular and reliable attendance is required.

• High School diploma or general education degree (GED) required.
• Bachelor’s Degree with an emphasis in business, human resources or similar field or equivalent experience strongly preferred.
• Two or more years related benefits experience required, specifically with regards to insurance.
• PHR, SPHR, SHRM CP certification preferred.
• Knowledge of employee benefits and applicable laws.
• Prior experience working with an HRIS required.
• Online benefit enrollment experience required.
• Experience with managing benefits within a payroll system preferred.
• Demonstrated accuracy and productivity in a changing/fast paced environment with constant interruptions.
• Professional, pleasant and positive demeanor with an emphasis on internal customer service and team work; proven ability to interact professionally with outside vendors.
• Ability to handle challenging and stressful situations and respond appropriately with a diplomatic approach while proactively prioritizing multiple deadlines.
• Demonstrated ability working with mathematical and basic accounting principles.
• Ability to handle sensitive, confidential information and maintain confidentiality where necessary.
• Proficient with Microsoft Office Suite or similar software.
• Excellent verbal and written communication skills.
• Excellent organizational and time management skills.
• Comfortable presenting information to large groups.

We are proud to be an Equal Opportunity Employer.

Company-paid background check required upon hire.